Contact info:
Call us today: 6-146-389-574
Send us an email: support@cosylialiving.com
Work hours:
Monday – Thursday at 09:00 – 21:30
Friday – Saturday at 07:30 – 23:45
Sunday closed
Cosylia store
70 Washington Square South New York, NY 10012, United States
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We’re here to help you!
Have a question, comment, or brilliant idea you’d like to share? Please fill out the form below and we’ll get back to you as soon as possible.
We believe that creating quality products is the key to our success.
We’re Cosylia!
Where do your products come from?
All COSYLIA products are sourced from carefully vetted manufacturers specializing in healthy living, home wellness, kitchen essentials, and organization tools. Every item goes through quality checks to ensure safety and durability.
How long does it take to process my order?
Orders are usually processed and shipped within 24–48 hours on business days. You will receive a confirmation email with tracking details once your package ships.
How long is the delivery time?
Delivery times vary by destination:
USA: 7–15 days
Europe: 7–20 days
Middle East: 10–20 days
You can track your parcel anytime using the tracking number provided.
How can I check my order status?
After placing an order, you will receive an email containing your order number and tracking link.
You can also visit our “Track My Order” page and enter your email and order number.
Can I cancel my order?
Orders can be canceled before shipment.
If the order has already been shipped, cancellation is not possible—but you can request a return once the item arrives.
Do you offer returns or exchanges?
Yes. COSYLIA offers a 30-day return and exchange policy.
If an item is damaged, defective, or you received the wrong product, we will provide a free replacement or full refund.
What should I do if my product arrives damaged or not working?
Please contact us within 48 hours of delivery with photos or videos of the issue.
We will process a replacement or refund as quickly as possible.
What payment methods do you accept?
We accept:
PayPal
Your payment information is securely encrypted and never stored.
Are your products eco-friendly?
COSYLIA focuses on health and sustainability.
We prioritize:
Eco-conscious materials
Reusable home items
Low-energy small appliances
Our goal is to help you live healthier while reducing environmental impact.
How can I contact COSYLIA?
You can reach us through our customer service email or contact form.
We aim to respond within 24 hours on business days.