Thank you for shopping at COSYLIA. We want you to enjoy a smooth, worry-free shopping experience. If you are not fully satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
You may request a return or refund if:
- The item is defective, damaged, or arrives with quality issues
- The item is not as described
- You received the wrong product
- The product is unused, in original condition, and within the return window
To start a return, please contact our support team at:
📩 support@cosylialiving.com
2. Return Window
Our return period is:
- 30 days after the delivery date
- Items must be unused, unwashed, and in original packaging (unless defective)
Returns requested after 30 days may not be accepted.
3. Non-Returnable Items
For hygiene or product safety reasons, certain items cannot be returned, including:
- Personal care electronics
- Health & wellness items
- Food-contact items that have been used (e.g., kitchenware used with food)
- Items showing signs of use or damage not caused by us
- Clearance or final-sale items
If you’re unsure whether your item qualifies, contact us.
4. Return Process
Step 1 — Contact Us
Email us with your order number, photos of the item, and a short description of the issue.
Step 2 — Return Approval
Our team will evaluate your request and provide:
- Return authorization
- Return instructions
- Warehouse address (depending on item type and location)
Step 3 — Ship the Item
Unless the item is defective or incorrect, customers are responsible for return shipping cost.
Step 4 — Refund or Replacement
Once we receive and inspect your item, we will process:
- Refund to your original payment method, or
- Replacement shipment
Processing time:
- Refund: 3–7 business days
- Replacement: 2–5 business days to ship
5. Refunds
Refunds will be issued to the original payment method used at checkout.
We cannot refund to a different card or payment account.
Refunds are processed after:
- The returned item is received and inspected, or
- The return request is approved (for defective items)
Shipping fees are generally non-refundable, except in cases of damaged or incorrect items.
6. Order Cancellations
You may cancel your order within 12 hours of placing it if it has not shipped yet.
If the order has shipped, cancellation is not possible—you may request a return after delivery.
7. Damaged or Incorrect Items
If your item arrives broken, defective, or incorrect, we take full responsibility.
Please send photos to:
📩 support@cosylialiving.com
We will offer:
- A free replacement
- Or a full refund
- No return required in some cases
8. Exchange Policy
We currently do not support direct exchanges.
If you would like a different item:
- Submit a return request
- Receive a refund
- Place a new order
9. Contact Us
If you need help with returns or refunds, contact us anytime:
📩 support@cosylialiving.com
Our support team responds within 24–48 hours.