Thank you for choosing COSYLIA. We aim to provide fast, reliable, and transparent shipping for every order. Please review our shipping policy below.
1. Processing Time
Once your order is placed:
- Processing time: 1–3 business days
- Orders are processed Monday–Friday (excluding holidays).
- You will receive an email confirmation when your order has been shipped.
Note: During peak seasons or high-demand periods, processing times may be slightly longer.
2. Shipping Time & Methods
COSYLIA works with trusted logistics partners to deliver your order safely.
Estimated Delivery Times
| Region | Estimated Shipping Time |
|---|---|
| United States | 6–12 business days |
| Canada | 6–12 business days |
| Europe | 7–14 business days |
| Middle East | 7–14 business days |
| Australia & New Zealand | 7–15 business days |
| Other Regions | 10–20 business days |
These are estimated timeframes; actual delivery times may vary based on customs processing, weather, carrier delays, or local logistics conditions.
3. Shipping Fees
Shipping fees are Free on all orders;
4. Order Tracking
Once your order ships, you will receive:
- A shipping confirmation email
- A tracking number and tracking link
You can also track your order anytime via our Order Tracking page using:
- Order number
- Email used at checkout
If the customer checked out as a guest, tracking is still available through the tracking link.
5. Incorrect Address or Delivery Issues
Please double-check your shipping address when placing an order.
- COSYLIA is not responsible for failed deliveries caused by incorrect or incomplete addresses.
- If the order is returned due to an incorrect address, customers may be responsible for:
- Re-shipping fees
- Additional handling charges
If your package shows “delivered” but you haven’t received it, contact the carrier first, then contact our support team for assistance.
6. Customs, Duties & Taxes
Some countries may charge customs fees, VAT, or import taxes.
- These charges are the responsibility of the customer
- COSYLIA is not responsible for delays caused by customs
We recommend checking your local customs regulations for more information.
7. Lost or Damaged Packages
If your package is lost or arrives damaged:
- Contact us immediately at support@cosylialiving.com
- Provide your order number and photos (if applicable)
- We will help arrange a replacement or refund depending on the situation
8. Split Shipments
To speed up delivery, your order may be shipped in multiple packages.
You will receive separate tracking numbers if this occurs.
9. Contact Us
For any shipping-related questions, please reach out:
📩 Email: support@cosylialiving.com
🕒 We reply within 24–48 hours